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Interview with Top Management, Consagous Technologies

1. Please introduce your company and give a brief about your role within the company.

Consagous Technologies possesses a vast array of experience and expertise in mobile app development services. We have a robust team of professionals to help you deploy emerging technologies and enable organizations to fulfill the user's requirement efficiently and securely. From corporate websites, mobile applications, business process solutions, we are a one-stop solution.

With an expansive 10+ years of experience in the industry, We have implemented over 100+ projects for clients worldwide using all the latest technologies. We are informed, knowledgeable and versed with technologies like mobile, cloud, IoT, wearable, Big Data, Dynamic 365, Salesforce on-demand, iBeacon and more. Our journey started in 2008 with the aim to create innovative IT projects. Our journey is full of positive client reviews, rewards, and recognition on a global scale.  

Manoj Soni (Chairman & MD)

Ability to think holistically and strategically and execute on key operational rhythms. He has experience in managing large business areas, formulating and implementing marketing strategies which include developing new market segments. He is passionate about the mission of preparing and inspiring young people to succeed in business leadership roles. 

Mukesh Singh (President)

Mukesh comes with a profound and demonstrated expertise in assimilating new technologies for use in real-world business situations. He has a future-oriented outlook with creative implementation capabilities in providing executive leadership and management to the Company. Mukesh has a strong track record with managing software engineering services on a large scale and making smart business decisions. His supervision helps to enhance customer satisfaction by improving overall performance. 
  
Rajesh Soni (Vice President)

Proven ability to have a positive impact on team morale and fostering an environment of inclusion. He has a proven record of building profitable sales models, developing/leading execution of sales strategies that enable strategic business goals. 

2. What was the idea behind starting this organization?

IT industry has the potential to transform any business by allowing them to work more efficiently and to maximize productivity. Through this industry, we help companies to be more productive and support our clients in reaching their goals and nurturing their corporate culture.

We know that the 21st century is all about technology and almost every facet of modern life revolve around it. Today information is paramount and information technology (IT) influences all kinds of human activity, so this is the best platform where we can use my technical knowledge that we gained during our academic journey. 

We keep our eyes on the latest trends and never afraid to adopt them in our infrastructure. 
As an IT professional, we think 360 degrees and have shaped Consagous Technologies from a startup to a giant IT conglomerate. 

We are the one with the vision and the desire to build a great company. In the beginning, the enterprise is only an idea in our minds, after collecting insights about the opportunity; about the innovative product, service, or business model we start capitalizing on the opportunity.

3. What are the services you offer to your clients?

Over the past few years, Consagous is in a time of bizarre technological growth which shows no signs of slowing down. This has allowed us to fulfill all the ever-changing requirements of our clients. We embrace new technological revolution to improve the client's business, products, and services. 

Fortunately, early-adoption of latest technologies provides us opportunities to gauge the effectiveness of new technologies that are the reason we have successfully delivered Big Data, Blockchain, AR/VR, Dynamic 365, Business Intelligence and Artificial Intelligence projects across the world. These following tech trends are rapidly maturing and have been successfully applied broadly across industries.  

Consagous Technologies is an IT service provider recognized globally as technology experts with offices in USA, UK, and India. Founded in 2008, and is known for a holistic approach to designing, developing and delivering end to end web, app, and software development solutions. 
Consagous, the fastest growing IT Company has its operations across various domains including Healthcare, Banking, Education, Logistics, etc. Working on the latest technology starting from legacy mainframes to cutting-edge technologies.

We offer Native iOS & Android apps Development, Cross-platform apps on Xamarin, Apps for Wearables, Enterprise Apps, Demand Services Apps, Fintech Applications, Chatbots, and AI, mHealth apps, Mobile Payment apps, Progressive Web App (PWA) and Web Development Services under one roof.

4. What is your company’s business model–in house team or third party vendors/ outsourcing?

We have in house team.

5. After service is a necessary part of development. How do you provide customer support to your client?

Great service is the foundation of a sustainable business. It helps increase customer acquisition, and reduces attrition.

Providing excellent customer service starts with a genuine desire to delight your customers, but you also have to think beyond selling your products or services. We consider the cumulative experience of our customers when they visit our website, what they think and feel, and what you can do to make it better.

We make sure that our customer will feel comfortable while asking their queries and greet them after every transaction. Our employees understand the way they should talk to, interact with, and solve problems of customers. We listen to our customers as well as what they are communicating non-verbally and always send or give a quick response to them. 
It's important to respond quickly to all inquiries. And of course, we never forget to ask customers for feedback after completing the discussion. Excellent customer service often comes down to consistently checking in with your customers and making sure they are happy or not.

6. Give your opinions on how far this app revolution can make a difference in the technology world?

From intelligent self-driving cars to robots and gene editing to 3D printing, a thrilling technological revolution is happening at lightning speed all around us.

The app revolution is being driven by an enormous range of new technologies that are blurring the boundaries between people, the internet and the physical world. It's a combination of the digital, physical and biological spheres.

Technology has transformed the way we live, work and relate to one another in the coming years, affecting entire industries and economies, and even challenging our conception of what it means to be human. 

7. Define your future prospective and vision regarding new technologies like wearable and IoT apps?

In the future, wearable technologies are expected to become an indispensable part of our daily life. This technology will be a milestone both for the daily life of people and the way of doing businesses of the companies in the future. The existing potential applications indicate that the future will  be safer, and more entertaining with the wearable technologies
The current growth in the Internet of Things (IoT) has the potential to enable another shift towards all industries like oil & gas, healthcare, insurance, manufacturing, transportation, infrastructure, and retail. The IoT has made the human being lives straightforward, fast, easy and comfortable.

Today IoT devices are becoming a part of the mainstream of electronics culture and people are adopting them into their homes faster than ever. “By 2020, it is estimated that there will be up to 21 billion connected devices to the internet. IoT devices will be a huge part of how we interact with basic everyday objects”.

8. What are the key factors that you consider before deciding the cost of a mobile application? 

1). Research
2). Technology (Native or Hybrid)
3). The complexity of Features to be developed
4). QA (Testing)
5). Backend Integration
6). App Security (Data Security & other parameters)
7). UI/UX (Simple to Complex UI/UX also affects the cost of the mobile application).

9. What are the challenges you see in the outsourcing industry and how much you’re prepared to face those challenges?

Outsourcing industry involves contracting out business processes to some third-party either at a domestic or offshore level. No doubt, a successful, offshore outsourcing strategy can provide benefits and cost-savings methods for your company however, the unsuccessful offshore strategy can compromise the anticipated benefits. 

The extensive growth of the industry and high level of competition in this domain comes with its own set of challenges like dealing with highly-demanding customers, tight budgets, customer satisfaction, crazy work hours and schedules these are some of the challenges faced by this industry. 

To minimize those risks we define clear objectives because a successful outsourcing strategy starts with clearly defined objectives and measurable goals. After establishing our goals and objectives, we make sure whether they’re realistic or not as realistic expectations reflect all related costs. We understand and actively manage the risks associated with the offshore strategy. We prioritize and aggressively manage risks based on their expected impact. 

We use an effective outsourcing model to meet the high-level objectives and particular goals.
Our outsourcing strategy truly represents the greatest value for a company and it also indicates the future risk due to the potential impact on the company if outsourcing objectives are not realized. 

10. What latest technologies and tools you’re planning to implement for Mobile app development?
These are the latest technologies and tools that we have already implemented or planning to implement for mobile app development:

  • Machine Learning
  • Deep Learning
  • Artificial Intelligence
  • Big Data
  • AR/VR
  • Internet of Things
  • Blockchain
  • Microsoft Dynamic 365
  • TensorFlow
  • RhoMobile
  • WidgetPad 
  • MoSync 

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