Interview with Shahid Mansuri – CEO, Peerbits
1. Please introduce your company and give a brief about your role within the company.
Peerbits is a mobile application development company which provides its services to global clientele. This includes technology consultancies, SMEs, startups, and government agencies. Peerbits has its presence in four countries: India, Saudi Arabia, UAE, and Colombia.
I am the co-founder and CEO of this company. I look after developing the company’s short and long-term strategy, evaluating work of other executive leaders, ensuring that Peerbits maintains social responsibility while doing its business, assessing & minimizing risks, and setting up strategic goals for the company.
2. What was the idea behind starting this organization?
All the co-founders of Peerbits are immensely passionate about IT and the idea behind starting Peerbits was to simply express that passion in the form of top-notch software development services. We all have always aspired to emerge as a leading software development company that leverages cutting-edge technologies to render solutions of unmatched quality.
3. What are the services you offer to your clients?
Mobile application development is the primary service that we provide at Peerbits. We have also rendered top-notch web & software development solutions. Apart from that we also provide additional services such as:
- Emerging App Development,
- Cross platform development,
- Blockchain development,
- IoT development,
- Bot Development,
- Wearable app development,
- BLE Development,
- IBeacon app development,
- CMS & Ecommerce
4. What is your company’s business model–in house team or third-party vendors / outsourcing?
We have a team of over 100 dedicated and proficient professionals which includes developers, designers, business analysts, and marketers. All these professionals are well skilled and experienced to handle a project of any size.
We always believe in offering superior client satisfaction and that’s why we engage in constant communication with the client to understand their requirements properly. Our team is 24*7 available. Our clients can contact us at any time for any kind of query.
5. After service is a necessary part of development. How do you provide customer support to your client?
We provide support to our clients at multiple levels. Whenever we receive a complaint from them, a ticket is raised and the task is allocated to the desk support executive, who would respond to the client within the resolution time.
Support is provided via various media such as: chat, SMS, Skype, phone, etc. The desk executive first tries to resolve the issue by himself. If he fails, then it gets escalated to the concerned department. We have divided clients’ complaints into four levels, where level 1 is trivial and level 4 is considered as complex.
6. Give your opinions on how far this app revolution can make a difference in the technology world?
I think that the mobile applications have become our extended limbs. They’re an inseparable part of us now. Mobile applications provide you with absolute freedom, freedom to express yourself in whichever way you want to. For example, I can talk to my clients who are in a different continent or even hemisphere over Skype. I can communicate with them even when I am not in the office. And when I step in office, I can continue from where we last left.
In coming years, our dependency on the mobile applications will increase as we explore innovative ways of incorporating various tasks with mobile applications.
7. Define your future prospective and vision regarding new technologies like wearable and IoT apps?
IoT and wearables are the technologies of tomorrow, that’s why I feel that it is yet to show its full potential. But as a visionary enterprise, we are already looking to focus on these technologies. We are hiring people dedicated for these technologies. We are aware of the fact that IoT limitations like computing capacity, memory, and limited space are difficult to address and that’s why we are working hard on it.
8. What are the key factors that you consider before deciding the cost of a mobile application?
The factors which makes us determine the cost are availability of skilled resources, complexity of the project, roles/multiple actors in the app, platform – hybrid or native, and multiple language support.
9. What are the challenges you see in the outsourcing industry and how much you’re prepared to face those challenges?
Trust will always play a bigger role when you’re outsourcing your thousand-dollar project to any tech firm from overseas. Building trust and rapport with an overseas partner will be difficult especially when there are the issues of patent infringement, property theft, data misuse, and security of user’s data.
We follow international laws of our client’s country to ensure data security. We also keep our focus to gradually build trust with our clients.
10. What latest technologies and tools you’re planning to implement for mobile app development?
In my opinion, I think that IoT, AI, and AR/VR are going to be the top three technologies that will rule the future. As far as tools are concerned, there are too many of them to mention. Talking about the web development, we have entirely migrated from the LAMP stack to MEAN stack.