Interview with Venkatesh C. R. – CEO, Dot Com Infoway
1. Please introduce your company and give a brief about your role within the company.
Dot Com Infoway is an award-winning, end-to-end IT and mobile solutions company. Established in the year 2000, Dot Com Infoway is a CMMI Level 3 certified company that complies with the highest benchmarks in project, quality and operations.
As the MD and CEO of DotCom Infoway, my role is multi-faceted. From ensuring that the product and service delivery side of the business is at par with the world’s best to devising market strategies to evaluating emerging and futuristic technologies to see their impact on the way we do business. I actively engage in brainstorming products and services of the future with my team, continually preparing Dot Com Infoway for new technology adoption and be relevant in a dynamic, fast-evolving market.
2. What was the idea behind starting this organization?
Dot Com Infoway is one of the early entrants in the IT sector in India. The idea behind its inception was to provide the Indian market with cutting-edge technological solutions at a time when the IT industry in the country was at a nascent stage. It is the vision of the company to always be in the lead when it comes to new technology adoption; this is why Dot Com Infoway has evolved from a pure-play IT and web solutions company to become a leader in mobile application development and marketing.
3. What are the services you offer to your clients?
Dot Com Infoway offers a wide range of services including IT staffing & outsourcing, web and mobile application development, mobile marketing, digital marketing and IT infrastructure support services. Besides, Dot Com Infoway also offers IT and business consulting services to help clients in scaling up, business transformations and organizational restructuring.
4. What is your company’s business model–in house team or third party vendors / outsourcing?
AT Dot Com Infoway, all key developmental processes are carried out in-house; from business analysis, technology evaluation, solution architecture to product development and testing. We follow the Agile methodology to develop apps and use several plug-ins and tools that automate a solution to a certain extent. Moreover, we use mainframes and other reusable inputs to maintain efficiencies for the clients. The in-house business model allows Dot Com Infoway more control and flexibility.
5. After service is a necessary part of development. How do you provide customer support to your client?
At Dot Com Infoway, pay as much focus on after-sales support as developing world-class products and solutions. Working on an account management model, we assign designated resources to collaborate with the client throughout the developmental and post-development stages. The goal is to handhold the client throughout the solution implementation stages and beyond. The fact that Dot Com Infoway enjoys a majority of its annual business as repeat or reference business is the testimony to our commitment to after service.
6. Give your opinions on how far this app revolution can make a difference in the technology world?
Technology is progressing in leaps and bounds, significantly affecting the way human beings live, work and dream. Mobile and web applications are the vehicle on which technology traverses through our daily lives, connecting the world seamlessly. Through apps, all profound technologies transform into powerful tools for humanity; from entertainment to fitness to work efficiency to social networking, apps make it easier for people to explore the most out of technology. And this is the reason that the app revolution will continue to build, shape and enhance the technology landscape on Earth.
7. Define your future prospective and vision regarding new technologies like wearable and IoT apps?
New technologies such as AI, Virtual Reality, IoT and bots are already bringing a sea of change in the way most industries work. As these intuitive and smart technologies will power the real world, the need for mobile apps that can host them would increase manifolds.
Smartphones would continue to be the single window for managing and operating a plethora of things in real life. For instance, people in the near future would increasingly be using their mobile phones even to do mundane tasks such as opening the door and finding a colleague in the office. Mobile applications would be the platform for humans to interact with the intelligent technology of tomorrow. In short, the future of technologies such as AI, Chatbots, IoT apps, Augment/ Virtual Reality apps, etc., is indeed very bright.
8. What are the key factors that you consider before deciding the cost of a mobile application?
Our pricing model varies according to our clients’ convenience. Having said that, we generally adopt the following pricing methods:
• Fixed cost
• Pay per milestone
• Pay per month, if it is a dedicated model
In addition, we also take into consideration factors such as the complexity of the app, target regions, supported platforms (iOS /Android/ Windows phone), as well as, whether it is an offline or online app, before fixing a budget or price quotation.
9. What are the challenges you see in the outsourcing industry and how much you’re prepared to face those challenges?
The outsourcing industry, despite the challenges it poses, is the future of how most IT solutions would be developed. As a leading provider of IT outsourcing services ourselves, we have seen the challenges and opportunities in the sector up close. The biggest challenge in the outsourcing industry is the dynamics between the service provider and the client. The clarity in relaying specifications and coordination amongst resources are areas that need attention. However, the good news is that there are several affordable and free workflow management tools in the market to coordinate an IT project across stages effectively.
Dot Com Infoway is fully prepared to meet such challenges in the outsourcing industry. Besides employing the best workflow management tools and team collaboration dashboards, Dot Com Infoway teams make an effort to ensure that every outsourcing project is supported with personalized client service.
10. What latest technologies and tools you’re planning to implement for mobile app development?
We have already begun to integrate powerful technologies such as the AI, blockchain, IoT, VR, and more in our mobile app development practice. We are also actively building applications and solutions based on these technologies:
• Android-Android studio(Kotlin)