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Interview with Vipin Jain – CEO, Konstant Infosolutions

1. Please introduce your company and give a brief about your role within the company.
I started Konstant Infosolutions along with co-founder and Managing Director, Mr. Manish Jain, in in 2003. 16+ years through, Konstant has earned fame across the globe and has been recognized by major research firms – Appfutura, ITFirms, Clutch, Business of Apps and Goodfirms in various categories like top app developers, top web developers, etc. 
Every startup relies on old school tactics to some extent but if I’m asked about the impactful insight that brought positive outcome is our adaptability towards change. Our readiness to imbibe latest technologies, our aptitude for rolling with the punches and inspiring our team to know strengths and weaknesses, all these helped us to stay alert and subsequently build a community where clients can seek trusted mobile app and web development services and providers can network and build their businesses.
We have contributed our development efforts in following categories: On-demand app solution (Healthcare, Haircuts, Taxi, Food ordering, Pet, Tutors etc.), Chat messenger, Beacon Solutions, Machine Learning, AR, VR, Education and e-learning Solutions, Classified/Directory App Solution, Mobile/Web App Development, Enterprise Mobility Solutions, Emerging Technologies, Cloud Services, Internet of Things, Home automation etc.
Industries that we have served: Real Estate, On-Demand Solutions (Taxi, Healthcare, Haircuts, Pets, Food ordering and delivery, pets, babysitting, tow truck etc.), Social Networking, Food ordering, Banking and insurance, eLearning, e-commerce (B2B and B2C), Travel and Hospitality, Media and Entertainment, Healthcare, Automotive, Gaming, Directory and Organization and Event Organization etc. 

2. What was the idea behind starting this organization?
Like every single company we too have faced a lot of competition. We were aware of the fact that even if we are able to find a niche for ourselves, it won't be long before others come trudging up the hill looking for the spot near ours to embed their own. Others always look towards carving a piece out for themselves, if your market is profitable. It's that simple. This made us act, to convert an idea into a business opportunity.
Roughly we followed the following steps to reach where we are today:

•    We figured out what problem to solve

•    Looked for target market/audience

•    Found some seasoned entrepreneurs and sparked conversation with them.

•    Created a financial model to verify our projections. This helped us examine the size of the market and determine the goals required to reach to turn into profit. With all financial models set, we started with planning, got our ideas out, mapped out our missions, objectives, keys to success, target market, competitive advantage, and basic strategies.

•    We figured out the source of capital.

•    Built MVP (Minimal viable product) – that provides the feedback required before putting our idea on the market.

Our journey to building a sustainable business wasn’t like most processes, as there is no guarantee for success. But we adopted our idea and kept waiting till it worked. 

3. What are the services you offer to your clients?
We have dragged our feet into (mobile app development (iPhone and Android), Cross-Platform App Development (React Native, PhoneGap, Xamarin, Ionic, Sencha Touch etc.), App Prototype and strategy (UI and UX Designing), Web Development (PHP, .Net, Java), Trending JS Frameworks (Angular.JS, Node.JS, React.JS), E-commerce and CMS (Magento, Wordpress), Cloud Computing, IoT Development, Consulting Services, Software Maintenance and Support, Open-source Development etc.)* For startups and enterprises.  

4. What is your company’s business model–in house team or third-party vendors/outsourcing?
Project, time, budget and client requirements are four bases for deciding about the business/engagement models.
•    We follow a fixed cost model in case there are no unknown factors when all the requirements are gathered and written as clearly and accurately as possible.
•    We make use of resource-based engagement model when we get a chance to try the technology for the very first time. Their costing is based on hourly or daily rates based on the type of resources engaged.  
•    We make use of project-based engagement model when the requirements are clear. Their costing is fixed based on milestones.
•    We follow a dedicated development model while setting up low-cost offshore development practices. Costing is flexible based on the type of needs and resources.
•    We go into partnership engagement when capital is not enough to take the relevant risk. Costing is according to predefined hourly rates and profits are shared.

5. After service is a necessary part of development. How do you provide customer support to your client?

We knew that every client (new or old) can become a potential source of lead generation. Satisfying their tastes and preferences and simultaneously exceeding their expectations was extremely important in order to retain them. Creating brand awareness, building customer trust, keeping customers at the forefront of every problem and do not just work to close the sale. Instead, we believe in satisfying the customers.

6. Give your opinions on how far this app revolution can make a difference in the technology world?
Mobile applications definitely offer greater business opportunities for businesses than websites. Almost every business has switched to the mobile option, to reach a wider audience and to increase their foothold among all age and income groups. 

7. Define your future prospective and vision regarding new technologies like wearable and IoT apps?
Having served almost every industry niche, we will strengthen core mobile app development with more native and cross-platform app technologies. In addition to this we look forward to extending our efforts towards AI (we have already developed chatbots for e-commerce applications earlier), Augmented, Virtual Reality, Blockchain, and Data Analytics. We have already started exploring and managing big data applications and wish to assist businesses across the globe to decipher this decisive information in a procedural way.
We are already into it and have developed numerous applications earlier. These include software for mhealth apps, Smartwatch Apps, Fitness-tracking apps, and wireless payment apps, Internet of Things, Customized Apps and Virtual Reality Apps, etc. 
App updating, functionality and user interface are three problem areas, which our developers sort by quickest adoption of technologies, budgeted delivery, expertise across domains and disciplined approach.

8. What are the key factors that you consider before deciding the cost of a mobile application?
Cost of developing an app depends upon the skillset of the developers (Team), their overall experience and expertise on current technology in demand, client requirements, testing and maintenance costs. This also includes funding from various resources, business modeling, app store optimization, product design, and development, post-launch, growth and scale, app marketing/user acquisition, user/behavior research, monetization/financial modeling and market research.

9. What are the challenges you see in the outsourcing industry and how much you’re prepared to face those challenges?
It is one of the fastest industry, driven by technology and innovation. We are going to implement disruptive outsourcing model, artificial intelligence and expand our cloud computing services in order to tackle these challenges that come along with the outsourcing.

10. What latest technologies and tools you’re planning to implement for mobile app development?
We are focusing on Kotlin, Flutter, React Native, Ionic, and Xamarin for cross-platform app development, in addition to the native technologies that we have been following for iOS (Swift, Objective C) and Java for Android app development.

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